'She processed a cash refund for $225': Customer earns $165 in cash after an argumentative cashier debates their receipt

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Jesse Kessenheimer • Writer and Editor
Jan 20, 2024 10:00 AM EST

Have you ever done a deep cleaning of your house and discovered silly oddities and funny trinkets that you imagined were long gone? Crusted with dust and buried in the forlorn corners of our homes, there are hidden treasures from decades past that are revealed when we take a moment to clean up our space. Like the moment you uncrumble a $20 bill in your winter coat, there's no better feeling than finding your own precious valuables squirreled away in the clutter.

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  • Discovering a gold mine in the muck triggers a wholesome memory for most people. Remember the days of yore when we played pretend as pirates or searched the yard for Easter eggs? In those days, the thrill of the hunt is equally as rewarding as the joy of stumbling upon serendipitous treasures.

  • In our next story, one clever spring cleaner discovered a long-lost power tool– unused and still paired with its original receipt. Defective, unusable, and entirely forgotten, this tool had gathered dust in the attic for long enough! Scroll for the entire story of how one witty customer accidentally made a profit on a defective purchase simply because they asked.

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    Cheezburger Image 9866649088
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    Posted by r/r/MaliciousCompliance u/rajalreadytaken 2 days ago Can't refund an item bought at 70% off? Fine, give me a cash refund at full price. SOC This happened a couple of years ago at Canadian Tire with one of their Mastercraft tools that often go on sale for huge discounts.
    via rajalreadytaken
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    We were helping my in-laws clear out old belongings when they were moving, and I found an impact wrench that looked unused with a 2 year old (edit: probably much older) receipt attached. FIL said that there was always a problem with it, so he never used it and forgot to return it.
    via rajalreadytaken
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    I decided to try to return it to Canadian Tire since they have long warranties on their products. The CSR looked at the receipt for $60 (on sale from $200) and said "You can't return this item with this receipt. Too much time has passed and the receipt is useless."
    via rajalreadytaken
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    I tried explaining there were issues with it but she didn't believe me. I googled the issues right there, and it came up as a recall item for the exact reason I stated. I showed it to her and she begrudgingly agreed that I could return it as a recall.
    via rajalreadytaken
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    She asked for the receipt back so she could refund me, and I said "No, too much time has passed and the receipt is useless." She glared at me and processed a cash refund for $225+ including taxes.
    via rajalreadytaken
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    dmineau 2 days ago That's beautiful. That was quick thinking on your part as well. Reply Share 1.6k rajalreadytaken OP- 2 days ago To be fair, in real life it took a long time for her to verify the recall in her stack of paperwork. I was able to read the recall notice on my phone about a thousand times and it clearly said a receipt was not necessary
    via dmineau
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    CoderJoe1 2 days ago Way to wrench that money out of her hands. 3 778 tyfung 2 days ago Such a impactful story. 244 Reply Share 119 Reply Share grumblyoldman - 2 days ago Glad he didn't screw it up ... Reply Share ... ryanlc 2 days ago They were just hammering the point home.
    via CoderJoe1
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    YardFudge 2 days ago Good story, well written, succinct, and believable. Loophole found. Profitable MC. Kudos.
    via YardFudge
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    pummisher 2 days ago That's interesting. Usually if nothing is wrong with the item but you don't have a receipt, they will refund you but only the lowest price it ever was in their records. Reply Share.. 31 Raichu7 2 days ago Not for a recall, a recall is the manufacturer saying "we Tup so bad we are willing to give a full refund to anyone who brought our product if they return it". The shop gives the full refund, then the manufacturer pays the shop back.
    via pummisher
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    blur911sc 2 days ago I once bought a Dewalt cordless circular saw at a yard sale, it was new, never used, guy had got it as a gift. I got it for $50, went to Canadian Tire, said it was a gift and returned it for store credit of $250 and bought the compound mitre saw that I wanted.
    via blur911sc
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    rilakkuma1 2 days ago That's also how we did it when I worked retail. But I could imagine there being different rules for a recalled item. 19 Reply Share ... rajalreadytaken OP- 2 days ago I think she said something along the lines of "I can't take this back, because I already saw your receipt and know how long ago you bought it." I cut it out of the post to keep it short.
    via rilakkuma1
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    halite001 2 days ago Worst case scenario, you speak to another person in the store / come back another day / go to another store. They won't win. 15 Reply Share HWY102 2 days ago They don't care about winning usually they care about management being total
    via halite001
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    lennybriscoe8220 2 days ago Not to be "that guy", but wouldn't the store be reimbursed by the manufacturer? 13 Reply Share cheesercorby 2 days ago for a recall return, absolutely. She was just salty at having to eat her own words.
    via lennyybriscoe8220
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    Dependent_Price_1306 2 days ago I returned a cordless mixer that was faulty & just wanted an exchange, but they wouldn't because I didnt have the reciept. I showed them the credit card transaction on phone app & the accepted it. But instead of just exchanging ther refunded the original purchase att full price & rang up the new one at 40% off. Thanks Target for MCing yourself.
    via Dependent_Price_1306
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    JustAnotherGeek12345. Reminds me of Sam's club. 1 day ago We had been given a temporary membership and purchased an item on sale. Wife decides to return the item and wouldn't you know, they can't accept the return at the sale price. Manager was called. Computer register does not allow non members to return a sale item but it will allow non members to return an item at full price. Pocket $5.
    via JustAnotherGeek12345
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    MBiddy88 1 day ago For Christmas one year my mom got me The Two Towers and Return of the King on dvd. I was psyched. But we had been renting out the extended editions from the library a ton and I had Fellowship extended already. So I took the two to Best Buy because we were sure that's where she got them but we couldn't find the receipt. She'd gotten them Black Friday and I kept telling the assistant that but without the receipt they gave us the full refund. I ended up getting the two extended e
    via MBiddy88
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    cbelt3 2 days ago Love that the lady at the shop recognized the MC and enjoyed it. "It's not my money now, so have at it." 5 Reply Share Roseerot 2 days ago But she glared at him, where did you get her enjoying it from that?
    via cbelt3
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    tmlynch 2 days ago Socket to 'em! 43 ↓ Reply Share between-seasons. 19 hr. ago This is the first account of Canadians not being polite that I have ever encountered. It was refreshing.
    via tmlynch
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    themaskofgod . 2 days ago Won't lie. Until that last paragraph, I was like "this is what I would expect, because companies are ." But then I cracked up. That's great man. Good to hear you won :)
    via themaskofgod

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customer service cash malicious compliance refund retail refunded sale for sale customer cashier on sale reddit thread Reddit warrantee payback money
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